Legal
Payment & Checkout Policy
Payments are processed by Razorpay. This page explains what we accept, how totals are worked out, and what happens if a payment does not complete.
Last updated: 2 September 2026
Accepted payment methods
Payments are handled by Razorpay, which supports:
- UPI
- Credit and debit cards
- Net banking
- Wallets supported by Razorpay
Currency
All prices are listed and charged in Indian Rupees (INR). If your bank converts from another currency, the rate and any conversion fee are set by your bank, not by us.
Card security
We never receive or store your card number, CVV, UPI PIN or bank credentials. Those are entered directly into Razorpay's PCI-DSS compliant systems.
What we store is the result of the payment — its status, the amount, and Razorpay's reference — so orders and refunds can be reconciled.
How your total is calculated
Totals are calculated on our servers, never from figures submitted by your browser. Any discount is applied to the subtotal first; tax is then calculated on the discounted amount at the rate in force; shipping is added last.
Prices shown against products are exclusive of tax. The tax amount and the final payable total are itemised at checkout before you pay.
If a payment fails or is interrupted
If you close the payment window, or a payment is declined, your order is kept so you can try again. Nothing is charged.
An unpaid order is held for a limited period — currently 30 minutes — during which you can complete payment from the order in your account. After that the order is cancelled automatically and any stock reserved for it is returned so other customers can buy it.
A cancelled order cannot be paid for. Place a new one instead.
When an order is confirmed
An order is confirmed when Razorpay confirms the payment to us directly, not when the payment screen closes. There can be a short delay between the two. If your order still shows as awaiting payment after a successful charge, contact us with the payment reference and we will reconcile it.
Where a payment fails after an order was created, the order is cancelled and any reserved stock is released automatically.
Refunds
Refunds are issued to the original payment method through Razorpay. What is refundable, and within what period, is set out in our Refund & Cancellation Policy.
Grievance Officer
In accordance with applicable Indian consumer and information-technology rules, the grievance officer for Astro Arora Cosmic Solutions is Dr. A. Arora, reachable on +91 62623 32053.
Please allow a reasonable period for a response. Include your order or booking reference so the matter can be traced.
Dr. A. Arora · +91 62623 32053