Legal
Refund & Cancellation Policy
Different categories are treated differently, because they are delivered differently. Please read the section that applies to your purchase.
Last updated: 2 September 2026
1. Physical products
A continuous, unedited unboxing video is mandatory for any damage or missing-article claim. The video must begin before the package is opened and show the sealed parcel, all sides of the packaging, and the full opening without cuts. Without this video we cannot accept a claim.
Damage or missing-article claims must be raised within 3 days of delivery, with the unboxing video described above.
Returns for other reasons must also be requested within 3 days of delivery. Items must be unused and in their original packaging.
- Consecrated, personalised and made-to-order items — including talismans prepared for you specifically — are not returnable, as they cannot be resold. (Pending client confirmation.)
- Where a return is accepted, the refund is issued to the original payment method through Razorpay.
- Refunds typically reach your account within 5–7 business days of being processed, depending on your bank or card issuer. This is the usual time taken by the payment network, not a guaranteed date.
2. Digital services
Written readings, reports, e-books and course access are delivered digitally.
Once a digital item has been delivered or accessed, it cannot be returned and is not refundable. (Pending client confirmation.)
If a digital item is not delivered within the timeframe stated in our Shipping & Delivery Policy, contact us and we will either deliver it or refund it.
3. Consultations and bookings
Cancellations must be requested at least [TIME PERIOD] before the scheduled session. This period is being finalised — until it is published here, please contact us as early as possible and we will deal with your request reasonably.
Cancelling a booking does not by itself issue a refund. Where a refund is due under this policy it is processed by our team to the original payment method.
If you do not attend a scheduled session and have not cancelled, no refund is due.
- To move a session, contact us and we will reschedule it to another available slot for your consultant, subject to availability.
- You can view and cancel your bookings from the Consultations section of your account.
How to raise a refund or cancellation request
Contact us with your order or booking reference. For physical goods, attach the unboxing video. Requests are handled by Dr. A. Arora on +91 62623 32053.
Governing law and jurisdiction
These terms are governed by the laws of India. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts at Bhopal, Madhya Pradesh.